mK
maria K

1 reviews | Active since Jul 2019

17 Oct 2023, 09:28

BILLING AFTER 3 YEARS WITH

Good DAY

Please urgent assist in the Covid time I bought a laptop from Vodacom

The laptop delivered 18/12/20

Three years later I received an email from the lawyers advising they handed me over to Lawyers at the time I could not remember about the laptop I bought Due to this being three years ago = I advised them that this must be ***** they put my name on the credit burea as bad payer and *****e

1) Where is the email advising me the account is in arrear 2) They had my banking details why did the money not go oFF my bank account 3) Also never received a statement

Why after three years do I need to pay this account is this not a service failure on there side

Please advise if there is anything I can do – SEE ATTACHED LETTER still I am waiting for all the details

Please Advise what is my rights

MARIA KOEN ID ***

0
Replies (2)
Vodacom
Vodacom's reply17 Oct 2023, 10:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
mK
maria K's update17 Oct 2023, 13:38
Reviewer Update
Hi

this is just it, no statement, no phone calls, i want to know why was my account not debited
according to me you can accept me to pay if you did not follow procedures