AR
Ahmed R
1 reviews | Active since Feb 2011
03 Mar 2025, 16:20
Billing adjustment for no reason
For no apparent reason, the last 2 months Vodacom have decided to charge me extra 129 as a bull**** billing adjustment I have a 109 per month line but no one in Vodacom seems to know why they are *****ing an extra 129 for the last 2 months
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Replies (2)
Vodacom's replyOfficial
04 Mar 2025, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2025, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Mar 2025, 12:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Vodacom's reply11 Mar 2025, 12:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team