MR
Merandi R
1 reviews | Active since Jul 2016
18 Jul 2016, 06:39
Billing Address
<p>I have been struggling for more than 2 months to change my billing address (E-bill) with Vodacom.</p> <p> </p> <p>Call centre has informed me on 2 occassions that the change was made but my billing is still going through to wrong address. I have also tried correcting the billing address via the Vodacom App and MyVodacom with no joy. If you phone the Call Centre you hold on for hours before getting through to a consultant that transfers you again to someone that does not know what they are doing.</p> <p> </p> <p>Please could you just update my details... I'm sure it can't be that difficult. </p> <p> </p> <p> </p>
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Vodacom's replyOfficial
18 Jul 2016, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2016, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MR
Merandi R's updateReviewer Update
01 Sept 2016, 08:19Should have known, same problem this month.... what is going on at Vodacom????
MR
Merandi R's update01 Sept 2016, 08:19
Reviewer Update
Should have known, same problem this month.... what is going on at Vodacom????