Billing/Accounts/Feedback/Escalation????

I lodged a previous complaint on Sat 31 Jan 15, and I had a very good response from by means of 3 calls from ***7 which were all very professional and I had GREAT EXPECTATION. The calls came at 10:37, 11:35 and at 12:07 in which I informed the person that the shop dealing with my query was from the Vod 4 U shop in Longbeach Mall, Sun Valley. The contact person there being Ashton. When I received the last call at 12:07 from ***7 I was told that I could expect a call from the store within the hour as the matter had been escalated at the store, and all necessary docs were emailed to the necessary accounts to deal with my query. I received a call from Ashton from Longbeach at 12:35 which also sounded very promising as I was once again told that the matter had been escalated, and that I would be kept updated. All of this took place on Mon 2 Feb and today is Wed 4 Feb and no further correspondence has taken place. I am R1207.70 poorer and also indebted to the bank because of funds not being available on the 1 Feb for necessary debit orders to be processed. So my frustrations continue, on 5 Feb I receive an sms from Ashton to tell me he'll keep me informed. Today 9 Feb NOTHING!!