Billing Accounts and Bad Attitude

I just had the worst experience speaking to the contact centre agents. I made a call from my landline number to Vodacom whereby the contact centre agent named by Pam had a really bad attitude and couldn't even give me a proper explanation on why Vodacom debited my account with R342.40 instead of R180. She placed me on hold for like 5 mins before i can speak to her Manager Olwethu who had a really bad attitude and she hanged up on me while i was still talking to her. Now my account is in bad credit, due to the was no sufficient funds in my account for Vodacom to debit R342.40. I am really fed up with Vodacom as when i called i again i spoke to Nolovu who couldn't even assist me.

Please contact me on ***or ********** as i urgently needs this matter to be resolved