iM
isago M
1 reviews | Active since Oct 2018
22 Oct 2018, 12:57
billing & accounts
i have had a cellphone contract with vodacom for around six years now, for the second time this year their system changed my payment option to cash paying customer, i was only made aware of that when a gave them a call...they handed me over to their legal department for their system glitch....please assist in getting me help
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Replies (3)
Vodacom's replyOfficial
22 Oct 2018, 13:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 13:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2018, 10:30Dear Isago,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions regarding your query and there was no answer. Please let us know if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions regarding your query and there was no answer. Please let us know if you still require further assistance with your query. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply26 Oct 2018, 10:30
Official
Dear Isago,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions regarding your query and there was no answer. Please let us know if you still require further assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous occasions regarding your query and there was no answer. Please let us know if you still require further assistance with your query. Regards Consumer Website Team(SA)
Best regards,
iM
isago M's updateReviewer Update
26 Oct 2018, 13:21even now you guys have not changed my payment method to debit order again
iM
isago M's update26 Oct 2018, 13:21
Reviewer Update
even now you guys have not changed my payment method to debit order again