Hellopeter
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DM
D M

1 reviews | Active since Oct 2022

01 Feb 2023, 05:11

Billing

Canceled my contract and paid the cancellation fee yet vodacom does not deduct this fee and tries to debit it from my account and debit order fails Call the call centre but no help Called accounts and they put me through customer care and vise versa Emailed them still no joy

Its so unfortunate that i have to keep coming to hello peter just to get the right person at vodacom to talk to me

0
Replies (6)
Vodacom
Vodacom's reply01 Feb 2023, 08:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DM
D M's update05 Feb 2023, 07:36
Reviewer Update
Hi

Im not sure who they spoke to but it definitely was not me

I suggesT we get someone senior to call me because i have spoken to two people now and both assured me this will be sorted and not transferred to another department yet that was not done

I have addressed several issues yet not one has been answered

Thanks
DM
D M's update06 Feb 2023, 12:02
Reviewer Update
Please advise when will this be sorted and when can I receive a call
DM
D M's update06 Feb 2023, 15:21
Reviewer Update
Hi

Still awaiting a response
DM
D M's update07 Feb 2023, 06:49
Reviewer Update
This is abit concerning that a complaint was lodged on the 1st of February and todate no response

Please can i get clarity
DM
D M's update10 Feb 2023, 09:39
Reviewer Update
I am still awaiting a reply