Billing

I have received an email 11/08/2015 Good Day Mrs. Mohamed,As discussed, please forward me the statement reflecting the relevant bank charges that were incurred as a result of the Bank Details not being updated timeously on our side.Please note that I will also requested that our Subscriber Collections department debit the outstanding amount of July 2015 plus August 2015 at the end of this month, Regards Dominic, My understanding was that my billing will be sorted as discussed with Dominic telephonically to my surprise, 2015-08-27 I received a Letter of WARNING: OUTSTANDING ACCOUNT, please advise why I'm held liable for Vodacom's over sight and further why there seems to be a break in communication within department, surely as a Large Player in the Telecommunications Industry Vodacom would be in the lines of addressing and resolving customer billing within a reasonable time frame, Clearly Not<br>