mL
mosima L
1 reviews | Active since Sept 2016
19 Aug 2023, 11:01
Billing ****
I have experienced another **** from Vodacom. Mzansi people please make sure you check your Vodacom statement and confirm every item you are billed for. I have a contract that was always on top up account I*** and Vodacom decided to change it to open line, again without my consent. Just in November 2022, I called for the same problem and they reversed the charges and its not even a year, the same thing is happening again. This is a **** to make money. We are all feeling the heat on high rates and subsequently high cost however this is really ****ming people. I want this to be sorted, I have never used any Network in the past 19 years and im loosing my trust on this organization Vodacom.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
19 Aug 2023, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Aug 2023, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
mL
mosima L's updateReviewer Update
23 Aug 2023, 16:16I fail to believe that this company still has passion for Client experience. No call since this review, no update on what is happening.
mL
mosima L's update23 Aug 2023, 16:16
Reviewer Update
I fail to believe that this company still has passion for Client experience. No call since this review, no update on what is happening.
