mL
mosima L

1 reviews | Active since Sept 2016

19 Aug 2023, 11:01

Billing ****

I have experienced another **** from Vodacom. Mzansi people please make sure you check your Vodacom statement and confirm every item you are billed for. I have a contract that was always on top up account I*** and Vodacom decided to change it to open line, again without my consent. Just in November 2022, I called for the same problem and they reversed the charges and its not even a year, the same thing is happening again. This is a **** to make money. We are all feeling the heat on high rates and subsequently high cost however this is really ****ming people. I want this to be sorted, I have never used any Network in the past 19 years and im loosing my trust on this organization Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply19 Aug 2023, 11:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 


mL
mosima L's update23 Aug 2023, 16:16
Reviewer Update
I fail to believe that this company still has passion for Client experience. No call since this review, no update on what is happening.