BILLING

<p>I have a laptop contract with vodacom and when i tried to use my modem I was unable to use the internet. I then called them on the 07/06/2017 and spoke to Ntlantla Masuku who said I had 1.87 gig data and my account was not in arrears, the only problem is the GPRS wich was not active. She then activated it and said I will be able to use the internet. I still couldn't use the internet and on the 12/07/2017 I received a statement from Vodacom stating that I owe R2813.00, I then called them and spoke to Nontlanta who confirmed again that am not on arrears and have data on my account, I informed her about the statement I received since I only pay R491 for 1 gig of data monthly and she transferred me to the solutions department and I was assisted by Klaas who told me that my account is in arrears. I then explained to him that I find that very strange because I haven't been using my data for more that 6 months, he then said if I don't use it within 60 days they forfeit it and I am on open line. I was so furious and I told him that I informed Vodacom that I didn't want an open line and I was never even informed that my data was gonna be forfeited if I don't use it within 60 days hence I was saving it and using wifi at my work place and wouldn't pay for something I didn't use. I even informed him that on my laptop it said the data used withing 30 days is 2 gig. The very first time I started to use my modem a lot since I had a contract in April 2016 and I am being told that I owe this much? He the migrated my number to top up and logged a col with reference 1- ********** ********** and promised to come back to me within 7 working days. Today on the 21/06/2017 I called them and am being told that they are still busy it will take approximately 7-14 days for them to finish. I am extremely furious with this kind of service and need answers Vodacom.</p>