MP
Michael P
1 reviews | Active since Jan 2015
14 Mar 2017, 14:10
Billing
<p>My problem started with a "bill shock" in October 2016. I tried to put a cap on my account. Then instead of renewing my contract I wanted to go on prepaid. I was left in spspension with a number that I couldn't use because of the cancellation and not being able to buy prepaid. Every month money keeps going off my account. The last straw was yesterday being told my account has been handed to lawyers for R3.25 owing! What an absolute joke. Every person I spoke to says something different. Obvious the people working for Vodacom are not trained and have no clue about their products and systems.</p>
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Replies (2)
Vodacom's replyOfficial
14 Mar 2017, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2017, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MP
Michael P's updateReviewer Update
16 May 2017, 16:15No one contacted me from Vodacom. I managed to move my number to MTN but this vodacom account is still not closed and they owe me money.
MP
Michael P's update16 May 2017, 16:15
Reviewer Update
No one contacted me from Vodacom. I managed to move my number to MTN but this vodacom account is still not closed and they owe me money.