Billing

<p>I took out a contract in December 2016 and had an agreement that Vodacom will debit my accout monthly on the 26th of everymonth. I received a message that my account was in arrears on the 20th of February. I was shocked and called in to make an arrangement that my account be debited the full amount on the 26th of February. On the 6th of March I received another SMS that my account is still not up to date, I called again on the 09th of February and while i was relaying my frustrations, the consultant hung up or the line died. I am now inconvinienced with the fact that I have to pay over R1700 to Vodacom for something i did not cause. I left enough money in my account and the agreement was not met from Vodacom. Why was my request not done? Why was I not called back after the line went off? What kind of service is this? Is Vodacom trying to make me a bad customer? I need someone to help me and get this right so my account will be up to date and my account debited accordingly every month as agreed?</p> <p> </p>