ZK
Zolisa K

1 reviews | Active since Jul 2011

25 Jan 2017, 15:00

Billing

<p>I had a top up contract with vodacom , the contract was ending in october 2016 i called in spoke to an agent that i want the top up contract to be cancelled at the end of its term , he said yes he will write dont the instruction , instead he changed my contract to open line i was amazed when i receive an sms that i am owing vodacom thousands , i then took it up then they sent me an sms stating that they will reverse that amount , but the yesterday i received a call from the attorneys stating that my account was handed over to them . </p> <p> </p> <p>can you sort this out ASAP</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team