LD
Lorelle D

1 reviews | Active since Mar 2013

02 Nov 2016, 11:29

Billing

<p>My contract expires in September I contacted vodacom in August to cancel my contract for 2 numbers and I got billed for October now my 1 number is on prepaid and the other is disconnected. I just need a letter confirming I won't get billed for the month of November I tried to dial ********** but can't get through the contract department said they are unable to assist me with the letter. I logged a complaint yesterday but vodacom failed to contact me</p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,