VP
Vanessa P

1 reviews | Active since Oct 2016

26 Oct 2016, 09:14

Billing

<p>More than a month now I've been trying to get my bill sorted out, they have billed me with and amount of R184.89 x 2 and now they just keep on sending me sms's about the account but no one comes back tome about this. Someone called me and advised that my enquiry was send to the administration department does it takes two week for them to sort this out.</p>

0
Replies (2)
Vodacom
Vodacom's reply26 Oct 2016, 09:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Oct 2016, 07:24
Official

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

Our records indicate that our CEO's office has assisted with your complaint.

Regards,
Vodacom Consumer Website Team

Best regards,