NFS(
Nobuhle Felicity Sithole (Dhludhlu)

1 reviews | Active since Sept 2012

23 Jul 2016, 05:14

Billing

<p>Yesterday at about past six i bought on just 4 u the minutes going for 10min at R2 and same time i called a vodacom number at 5min my call cut and i check my balance my airtime was exhausted,so i called vodacom the lady told me that those min don't apply btween 6&9pm but then i ask that is not written on the just 4 u info so the lady hung up on me so i called again but even then i ddnt get joy so my question is why does vodacom gv me that option on just for you btween the time where they dont apply that is misleading so i want bck my airtime.angry angry angry misleading me .</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Jul 2016, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Jul 2016, 07:04
Official

Kindly note, that we have reviewed your Hellopeter Complaint.

Please refer to our telephonic consultation pertaining outcome and resolution.

Warmest Regards

Elroy

Best regards,