BILLING

Vodacom failed to debit our account for the new Bulk Messaging Account. Consequent to that I received an email requesting that I make a payment into their banking details. I did not feel comfortable making the payment because the screenshot of our supposedly VD account belonged to THE AHHA COMPANY with a Cape Town address. I also queried as to why they did not debit our business account seeing that the banking details were provisioned on the application form.

I was told that they would not know why a debit order was not loaded. Once I again I provided them with the relevant banking details and was told that they will load a debit order. I received communication that a debit order was loaded and a screenshot attached on the email. Once again the Vodacom Account was not ours but the banking details to be debited was ours.

I also received an invoice and account statements but they were not for our company instead of The AHHA Company. 1. This mistake is a inconvenience with crucial ramifications on our credit record 2. I have submitted my query to the bank but have not received any feedback as yet. . HOW CAN I TRUST VODACOM AGAIN?!

Regards, Terry Milton Matyalana