KN
Kassim N
1 reviews | Active since Jul 2013
02 Sept 2020, 04:54
Billing
I requested for a pre cancellation of my contract and was given a settlement amount which was paid and settled the same say. A month later i received a billing invoice for another amount. Why was i not given the correct amount when i requested for a settlement? Why did they bill me after i settled in full?
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Vodacom's replyOfficial
02 Sept 2020, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team