AG
Angelo G
1 reviews | Active since Apr 2022
11 Apr 2022, 15:01
Billing
I got a invoice on a combine top up contract and Vodacom account staff cant explain to me why my Invoice is different from March and April 2022. I cant get any help from Vodacom and they cant explain. This is going against the agreement I signed. No notification nothing... Not happy at all :-(
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Apr 2022, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2022, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Angelo G's updateReviewer Update
13 Apr 2022, 16:42Point 44 in the terms and conditions was not explained to me at point of sale. Hence I opted for the top up plan as it was sold to me as a fixed payment for a 24 month duration as I budget for it. I cant afford the increase and will not accept it... Awaiting feedback
AG
Angelo G's update13 Apr 2022, 16:42
Reviewer Update
Point 44 in the terms and conditions was not explained to me at point of sale. Hence I opted for the top up plan as it was sold to me as a fixed payment for a 24 month duration as I budget for it. I cant afford the increase and will not accept it... Awaiting feedback