Billing

Good Day. <br> <br> On the 08/05/2015, I contacted Vodacoms Cancellation department to settle my handset installment. Received the quote and paid the funds.<br> REFERENCE NUMBER: 489368<br> ACCOUNT NUMBER: NM096237 / 9<br> ACCOUNT HOLDER: EDUARD M MULDER<br> AMOUNT: R540.00<br> <br> I contacted Vodacom, the 1st May, to find out why was i billed again for the handset. I spoke to Precious with ***. Today I phone again to find out what is happening and the agent said that there is nothing logged on my account. I asked her, can I give the Ref#. She tells me that she can't use the Ref#. Now, my question, I do you give Ref# to clients? It doesn't make sense. For such a larger company, you will think that they have the technology to include it in their call center logging system. Another thing are that I think Vodacoms training department must look at is, the agent shouldn't tell a paying client that 'they will phone you back' and you wait a month to hear from them. I think that is bad business and it should be addressed by management. Now i received a sms with a service request no. S3-8A621-IIMIR. I wonder how long this will take? <br>