Billing

We urgently require assistance from someone who can resolve a query. We received a call from the call centre last week saying we are in arrears. This is incorrect, we are not. Furthermore no one can explain why we are in arrears and what the amount of R910 is for.

I see that they have already added this amount to the monthly debit order. But we are not in arrears and nor do we owe them this amount.

I have been a client of vodacom for over 20 years, the shocking service we have received, whereby no one resolves the problem, no one phones back and from employees who keep cutting the calls when they can’t answer the questions, this will ensure we take our business elsewhere.

It is highway *******, they constantly sending messages saying we owe this money, when the operators review the file, they agree we do not owe them the money, it’s an error on their side.

How does one get a problem resolved at vodacom?