BILLING

MY DEBIT ORDER THIS MONTH CAME UP TO R1304 WHICH WAS NOT THE AGREEMENT ON MY UPGRADE CONTRACT. I THEN PHONED CALL CENTER FOR CLARITY. I WAS TOLD THAT I AM PAYING FOR THE HANDSET OF THE NEW PHONE SAMSUNG S5 AS WELL A MIGRATION FEE.<br> <br> PLEASE NOTE THAT ALL OF THAT WAS NOT EXPLAINED TO ME ON THE DAY I TOOK OUT THE CONTRACT. I TOLD THE LADY I HAVE EYESIGHT PROBLEMS AND NEED ASSISTANCE IN CHOOSING RIGHT PHONE AND ACCORDING TO MY MONTHLY BUDGET. WHAT I WAS TOLD WAS THAT I WILL BE PAYING R389 FOR THE NEW CONTRACT INCLUSIVE OF THE NEW PHONE. THAT IS WHY I TOOK THE S5 HANDSET INSTEAD OF THE NOTE 4. THE HANDSET I WAS TOLD I WILL BE MAKING PAYMENT FOR UNTIL SEPTEMBER IS FOR THE OLD CONTRACT, THE BLACKEBERRY Z10 NOT THE SAMSUNG S5 AS WELL. I WAS NOT TOLD ABOUT MIGRATION FEE WHEN I TOOK OUT THE CONTRACT. IT WAS EXJPLAINED TO ME TODAY WHEN I ENQUIRED ABOUT MY BILLING BEING SO HIGH.<br> <br> I FEEL THAT I AM BEING ********** WHEN I CLEARLY STED MY NEEDS AND WHAT I AM PREPARED TO PAY FOR. YOU RECORD THE CALLS , PLEASE LISTEN TO MY CALL THE DAY I TOOK OUT THE CONTRACT AS I FEEL THIS IS TOTALLY WRONG. I CANNOT PAY WHAT I DID NOT AGREE TO.