RK
Rob K

1 reviews | Active since Aug 2022

11 Aug 2022, 21:11

Billing 3 years after acct cancelled.

I left south Africa in 2018, and cancelled my Vodacom fiber account. I stopped receiving all bills from Vodacom after the cancellation.

In June 2022 I started received bills from Vodacom fiber again, charging me for my old account.

They have shared me two months worth of fiber subscription. When I raised this as a dispute with Vodacom they offered to cancel the account with one months notice.

So now I am paying R5444.34 for the pleasure of vodacom’s administrative error? What is to stop them doing this to me again and again??

WTAF?

(Phone number provided is my old SA no.)

0
Replies (1)
Vodacom
Vodacom's reply12 Aug 2022, 09:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team