RK
Rob K
1 reviews | Active since Aug 2022
11 Aug 2022, 21:11
Billing 3 years after acct cancelled.
I left south Africa in 2018, and cancelled my Vodacom fiber account. I stopped receiving all bills from Vodacom after the cancellation.
In June 2022 I started received bills from Vodacom fiber again, charging me for my old account.
They have shared me two months worth of fiber subscription. When I raised this as a dispute with Vodacom they offered to cancel the account with one months notice.
So now I am paying R5444.34 for the pleasure of vodacom’s administrative error? What is to stop them doing this to me again and again??
WTAF?
(Phone number provided is my old SA no.)
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Replies (1)0
Replies (1)Vodacom's replyOfficial
12 Aug 2022, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2022, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
