BILLING

Unresolved billing dispute

I had an unauthorised transaction billed to my Vodacom contract account. I contacted VODACOM immediately to request them to unsubscribe and block the service which they assured me they had done and sent me an sms of confirmation. In addition I also used the STOP ALL sms function to ensure this was done. At the end of the month I was billed R1400 for these services (iTunes) which are not mine. Furthermore, the consultant assured me it had been blocked and I would not be charged. Vodacom has now requested I take it up with Apple. I cannot do this as I have NEVER owned an iPhone nor do I have an iTunes account. I repeat, I informed Vodacom it was an unauthorised transaction on my account and to please block it... every time I open an enquiry, Vodacom closes it with in an hour and states its resolved. NO IT IS NOT RESOLVED.... until you have listened to all the recordings of my conversations from 06 June to 06 July and looked at my "unsubscribe" sms sent... it is NOT resolved.