GM
Gerald M
1 reviews | Active since Feb 2018
26 Mar 2019, 16:43
Billing
Bought a R149 Data on 25/03/2018 using my bank application which normally comes with a Free Night Owl(1G) Data. Got a confirmation that my account has been succesfully recharged with the respective expiry date for the data .
Suddenly when i check my balance the "Night Owl" data was not available, i contacted their call centre on two separate occasions without any answers. i was promised a service request will be opened and a reference number sent to me unfortunately that hasn't surfaced
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Vodacom's replyOfficial
26 Mar 2019, 16:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2019, 16:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,