Billing

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Good day

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

R100.88 is a standard return debit order fee that will be charged if there is insufficient funds in the account Vodacom is requested to debit. We will reverse this amount as a once off goodwill gesture should this specific debit return.

Please note that we only run debit orders on normal working days. Should your debit order date fall on a weekend or public holiday we will debit on the next working day. Should your date be last working day, then the 29th March is the correct date for debit as it is the last working day of March.

Kind regards

Moddy

Payments:

Over the counter

Pay over the counter at any Standard bank, ABSA, FNB or Nedbank branch. Make sure you have clearly and accurately stated your name and account number on the relevant payment form and provide your bank with a copy of your Vodacom invoice. Please note: Banks cannot accept any Vodacom account payments if a copy of your Vodacom invoice is not provided.

Internet

Simply : • Log on to your bank’s website • Select Vodacom(Pty) Ltd as a beneficiary. Remember to always use your Vodacom account number (see overleaf for your account number) as your reference number. If your account number is N***-6, enter it as N*** (leave out the dash)

You can call also call *** to make a payment arrangement. (free from your Vodacom sim)

Regards

Vodacom