LB
Leardt B
1 reviews | Active since Jan 2018
22 Jan 2018, 15:00
Billing
I have been trying to remove 4 simcards that is billed to my account for the last three months. Vodacom does not seem to be able to understand their own systems and remove these simcards that i am not using. I am billed for each simcard every month. I have been to the Vodacom shop in Somerset Mall possibly 5 times, i have written letters and given copies of my ID for this to be done, but still nothing. What do you do if you do not get service? I want to cancel my contract with them completely seeing that they are not able to deliver a service. How does thr consumer protection act help here?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Jan 2018, 16:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2018, 16:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Feb 2018, 16:52Dear Leardt Burgh,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
Vodacom's reply02 Feb 2018, 16:52
Official
Dear Leardt Burgh,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
LB
Leardt B's updateReviewer Update
07 Apr 2019, 20:27Strange to see that I have only ever felt the need to revert to complaining on a platform like this twice in my life....and both time it was about the same company, Vodacom. Must tell you something is wrong with service at this business
LB
Leardt B's update07 Apr 2019, 20:27
Reviewer Update
Strange to see that I have only ever felt the need to revert to complaining on a platform like this twice in my life....and both time it was about the same company, Vodacom. Must tell you something is wrong with service at this business