LG
Laaiqah G
1 reviews | Active since Nov 2017
13 Nov 2017, 10:08
Billing
We have been with Vodacom for many yearsband their service is just getting worse. the call centre agents do not know how to deal with queries. We have 6 contracts with Vodaom and quite honestly we feel like moving to a new service provider. This is the second time that we have had a query regarding billing. Our bill is normally R2800 max and this month it was R4000. We then logged a compliant and what response we received does not make sense. Please can someone Senior contact me. Thank you. **********
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Nov 2017, 10:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2017, 10:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2017, 10:56Good Day Laaiqah Govender,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see feedback sent via sms to the number ending ***902.
Regards
RO
Best regards,
Vodacom's reply15 Nov 2017, 10:56
Official
Good Day Laaiqah Govender,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see feedback sent via sms to the number ending ***902.
Regards
RO
Best regards,