Billing

Good day

Please could you assist me as I am confused about what's going on?

I received my upgrade last week Monday (16 October 2017). I took the Samsung Galaxy S8+ on a Smart S+ Contract. The agreement was that it would cost me R779 p/m for this contract, excluding obviously any additional data or costs I should incur. However when I look at my bill so far I am billed twice for my Smart S+ Line Rental.

On top of that I was told I would receive a 10GB promotional data bundle for the first month. Nothing was said that I should pay for it but to my surprise I was again billed twice for this. And to top it off I only received about 5GB.

In addition to all of this I was also charged R150 Upgrade Admin Fee. Why??? According to Vodacom online I don't pay that fee because I'm doing it online. It's on the website as well...otherwise I would have gone to a Vodacom store and do my upgrade there if I had to pay for it.

Now so far I owe R1891.72 which is more than double my monthly contract. This is not acceptable as this was not the terms and conditions. Here is a breakdown of what I am being charged:

* R850.20 (R599.00 + R251.20) = Promotional My Gig 10- 1 month postpaid (only received 5GB)

* R381.79 (R268.99+R112.80) = Smart S+ Line Rental

* R150 = Upgrade Admin Fee

The other charges are fine but these charges are way too much for example the line rental and then I shouldn't pay for the Admin fee upgrade as I did it online and the 10GB promotional data I shouldn't pay for. Firstly because I didn't have the option not to take it. Secondly, I am charged twice and I only received about 5GB. And thirdly, there is nothing promotional about paying R850 for 10GB. I can get 20GB (10GB x 2) for R599 using the My Vodacom app.

Please correct this or I want this contract reversed as I am still in my 14-day return period if I'm not satisfied.

Kind regards, Raymond