FM
Fhulufhelo M
1 reviews | Active since Jun 2016
03 Oct 2017, 11:27
Billing
i just called the call center now as i was a hing a problem with my bill and its been confirmed that i am being charged for two phone and i only have one can someone call me to fix this
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
03 Oct 2017, 11:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2017, 11:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2017, 12:07Dear Client
As discussed, the credits will be created and once approved it will reflect in the Vodacom account. Thereafter, the refund will be processed.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2017, 12:07
Official
Dear Client
As discussed, the credits will be created and once approved it will reflect in the Vodacom account. Thereafter, the refund will be processed.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
RJ
Vodacom Consumer Website Team
Best regards,