BILLED YET SETTLED

I called the Retentions Dept in July as I had a ZFlip which gave me problems for the 2nd time. I got a device settlement quote with supporting docs which was emailed to me. I went to the Canal Walk Vodacom Store, where my amazing consultant Cynthia, emailed the docs with the POP to the relevant department. I upgraded my phone as well. I then got a statement which didn't make sense to me at all. After about 30 phone calls and escalations to date I'm still paying for a phone which was supposed to settled. I wanted to settle the phone and PS5 linked to this contract to not have a big bill on a monthly basis. I've had terrible service. I get transferred from the one department to the next. Even the agents cannot put me through accounts and nor do they even know the number. I would like this matter resolved. Vodacom you suck and I'm bound to you with all my contracts. If I could give a zero rating I would. Why must a customer suffer due to your incompetence.