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Sindiswa N
1 reviews | Active since Apr 2020
14 Nov 2022, 11:44
Billed wrong
Vodacom billed me wrong and it's been more than six months now, I've been calling customer service no one seem to rectify the mistake they made. Now I'm receiving calls that my account is on arrears and the worst part they moved the account to a company called MBD. I tried national consumer commission the issue is still not resolved. What about my credit profile at credit beauro obvious I will be listed whereas they dragging to resolve this issue
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Vodacom's replyOfficial
14 Nov 2022, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sindiswa N's updateReviewer Update
14 Nov 2022, 12:35I was told to call *** I spoke to 4 different agents they are busy transferring my calls from one agency to another and I had to explain myself all over again. And the query still not resolved no one is coming up with the solution never came across with such *********** staff. I also work in a customer service environment even the tone of your agents doesn't like someone who is willing to assist. One of them was Palesa the worst one I even dropped the call.
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Sindiswa N's update14 Nov 2022, 12:35
Reviewer Update
I was told to call *** I spoke to 4 different agents they are busy transferring my calls from one agency to another and I had to explain myself all over again. And the query still not resolved no one is coming up with the solution never came across with such *********** staff. I also work in a customer service environment even the tone of your agents doesn't like someone who is willing to assist. One of them was Palesa the worst one I even dropped the call.