Billed while still owed by vodacom

<p>On the 28th of Feb 2017 I was billed R1908.51 and was charged R1405.27 for a pre-cancellation that I had never done. So I ended calling the vodacom call centre to retify this misunderstanding that was happening on my account. For me to even get this solved I had to call in multiple times before I could even get feedback, after i logged this request I was told that i would be contacted by one of the agent which never happened. When i called to get feedback, I was told that the service request had been closed already. </p> <p>The lady who told me that the serivce request had been closed asked if i wanted them to refund the money back into my bank account or into my Vodacom account, I told her that it must be transfered into my Vodacom account then it would pay for my account for the next two months (March and April). On the 31st of March 2017 i was then billed R10745 which i was not even supposed to be billed at all because of the money that was supposed to be refunded back to me. On Saturday i went to reverse this debit order as i was not supposed to be billed at all ,due to the fact that the money Vodacom owed me is supposed to cover me till april. Now my account shows as if its in errears.My lines keep getting locked nad i have to keep calling Vodacom to unlock my line, sometimes they dont even want to unlock my line because of this issue.</p> <p>It is so frustrating as a customer to having my lines locked and them billing me while they still owe me money. This account is also going to have a bad influence on my credit record. Vodacom as been nothing but useless with resolving this issue, No one ever gives me feedback or it been fixed.</p>