billed way too much
<p>I have upgraded in January. Asked for top up for 2 contracts.</p> <p>Last 2 months billed correctly. Suddenly billed over R2000 for the month. Normally R800 per month.</p> <p>Contact them and they said its an openline. Never did i do it and they cant tell me how?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I phoned again to follow up. No email has been sent to me. No confirmation on what will happen next and i asked for a email regarding new contract and tell me exactly what i will pay and the amount that will be refunded. Nothing!!!!! I talked to about 7 staff members today
I phoned again to follow up. No email has been sent to me. No confirmation on what will happen next and i asked for a email regarding new contract and tell me exactly what i will pay and the amount that will be refunded. Nothing!!!!! I talked to about 7 staff members today
Dear Customer
As per our telephonic conversation, I have requested that a manager contact you shortly.
Kind Regards
DL
Dear Customer
As per our telephonic conversation, I have requested that a manager contact you shortly.
Kind Regards
DL