MB
Melanie B

1 reviews | Active since Mar 2014

27 Oct 2017, 13:47

Billed ********ly and incorrectly again!!!!!!!!

After all the drama to finally have the prior incorrect billings credited Vodacom have gone and done it again. They have billed me again for my old handset installment of approximately R307 in October 2017 (Invoice Number H3-5EC2F). After contacting the call centre on 21.10.2017, and subsequent follow up calls on 2310.2017 and 25.10.2017 no response to date. Stop billing me ********ly and credit my invoice for October 2017!!!!! To what degree must we as customers accept such poor service!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2017, 15:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MB
Melanie B's update30 Oct 2017, 14:00
Reviewer Update
I have had no response other than the above to date - again super bad service Vodacom.