Billed twice in a month for 2 different contracts

<p>Hi,</p> <p>Its been close to 3 weeks now since i have heard from Vodacomregarding the issue I have whereby i was billed and debited twice in 1 month for 2 different contracts.</p> <p> </p> <p>How is it even possible for my account to be billed separately for 2 separate contracts.</p> <p>I explained the problem, showed you guys the bill, told you that I have subscribed to a specific contract yet got billed for a different one.</p> <p>This isnt rocket science , just credit the wrong one (including VAT)!!!!!!!!!!</p> <p> </p> <p>I was told it would take 10 working days for the issue to be resolved and for my account to be credited with the extra amount.</p> <p>My account has still not been credited nor have i heard from Vodacom.</p> <p>I have sent emails and tried to contact the useless customer care line and now posted on Facebook page as well as Hello Peter now</p> <p>Tired of this utterly useless customer service to be honest.</p> <p>Get your **** together before you lose a client that you've had for over 10 years.</p> <p>Thanks</p>