TN
Thabile N

1 reviews | Active since Feb 2017

28 Feb 2017, 14:14

Billed Twice

<p>I opened a contract with Vodacom and requested to keep my number. biggest mistake of my life, I waited 2 weeks if not more to get my line activated and when it was finally activated, they activated both lines (New and Old - the one I asked to keep) and now I am billed on both even tough I am using just the 1 number.</p> <p> </p> <p>When the phone was delivered they brought the wrong sim card for iPhones and I had to purchase one from a vodacom shop and was told I'd be reimbursed but 4 months later I haven't received my money nor any communication whatsoever from Vodacom.</p> <p> </p> <p>This is ****ing me and my budget, I cannot afford paying for services I am not using and even if I was using it, I am in no position to afford over R600 for cellphone contract.</p> <p> </p> <p>I was adviced that I could take legal action against vodacom but I do not want to go that far, I just want this rectified and get refunded because I am certain Vodacom owes me over R+-800</p> <p> </p> <p>I have made many many quiries and the last one which I made today's reference number 1- ********** ********** </p> <p> </p> <p>I am really dissapointed and Vodacom is costing me so badly, I could use the money to buy food or my daughter's school fees.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply28 Feb 2017, 14:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Mar 2017, 13:23
Official

Dear Thabile,

Your query has been resolved.

Regards,

Cassandra