1 reviews | Active since Feb 2017
Billed Twice
<p>I opened a contract with Vodacom and requested to keep my number. biggest mistake of my life, I waited 2 weeks if not more to get my line activated and when it was finally activated, they activated both lines (New and Old - the one I asked to keep) and now I am billed on both even tough I am using just the 1 number.</p> <p> </p> <p>When the phone was delivered they brought the wrong sim card for iPhones and I had to purchase one from a vodacom shop and was told I'd be reimbursed but 4 months later I haven't received my money nor any communication whatsoever from Vodacom.</p> <p> </p> <p>This is ****ing me and my budget, I cannot afford paying for services I am not using and even if I was using it, I am in no position to afford over R600 for cellphone contract.</p> <p> </p> <p>I was adviced that I could take legal action against vodacom but I do not want to go that far, I just want this rectified and get refunded because I am certain Vodacom owes me over R+-800</p> <p> </p> <p>I have made many many quiries and the last one which I made today's reference number 1- ********** ********** </p> <p> </p> <p>I am really dissapointed and Vodacom is costing me so badly, I could use the money to buy food or my daughter's school fees.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Thabile,
Your query has been resolved.
Regards,
Cassandra
Dear Thabile,
Your query has been resolved.
Regards,
Cassandra
