Billed R1271 for a router I never recieved from Vodacom

So again Vodacom with the pathetic customer service. And yes I know I will only get an automated response when they see this message, after which I will never hear from them again, that is just the service they deliver. Anyway. Vodacom disconnected my WiFi mistakenly, then took 3 days to reconnect me, asked me to accept a Swopout work order, to reconnect my service and then 2 months later bill me R1271.05 for a new router that I never received. Now after *****ing R1271 from my account they tell me that they can not give me any feedback on what is happening with the case and that I need to wait until end of the month to see if its resolved. The consultant ( Chantel Meintjies ***) that originally assisted me is now also ignoring my call and not responding back to me, that after promising me that I will not be billed for anything because this is Vodacoms mistake. Vodacom go listen to your recordings made on 3 Aug 2020 around 14:00 to my cell where Chantel Meintjies commits to such.