TK
Tendani K

1 reviews | Active since Feb 2015

10 Jun 2015, 19:00

Billed over what i should

A contract was added **********ly on to my wifi account in december. Till today vodacom is unable to sort this out. I have been shoved around like a worthless piece of paper. Vodacom had frozen my acc because of this *****. When i tried to purchase a phone on contract that was when i was otified by Cell c that i am owing vodacom. I have spoken to nearly the whole workforce in vodacom no one seems to care accept to say i am owing them. My credit has been badly affected because of this. I currently need to buy something on credit for business but i cant because of this. You have caused me too much inconvience. According to my contract i was supposed to be paying R149 a month. The increase in tariffs became applicable in April. So from JAnuary to MArch i was supposed to have paid 149*3=447 and 168.99*2=337.98 for the months of April and May.447+337.98=784.98. There was an amount of R151.60 debited on my account on 31-12-14 for the ********** line wihich should be deducted from this total amount. 748.98-151.60=-633.38. I was adviced to go pay this amount. I went and paid R 635 but i am told i still owe R637. I am refused even a letter to show its not my fault so my business can run.

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2015, 14:49
Official
Hello tendiek,

Good Day Tendani Kone

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team