1 reviews | Active since Feb 2015
Billed over what i should
A contract was added **********ly on to my wifi account in december. Till today vodacom is unable to sort this out. I have been shoved around like a worthless piece of paper. Vodacom had frozen my acc because of this *****. When i tried to purchase a phone on contract that was when i was otified by Cell c that i am owing vodacom. I have spoken to nearly the whole workforce in vodacom no one seems to care accept to say i am owing them. My credit has been badly affected because of this. I currently need to buy something on credit for business but i cant because of this. You have caused me too much inconvience. According to my contract i was supposed to be paying R149 a month. The increase in tariffs became applicable in April. So from JAnuary to MArch i was supposed to have paid 149*3=447 and 168.99*2=337.98 for the months of April and May.447+337.98=784.98. There was an amount of R151.60 debited on my account on 31-12-14 for the ********** line wihich should be deducted from this total amount. 748.98-151.60=-633.38. I was adviced to go pay this amount. I went and paid R 635 but i am told i still owe R637. I am refused even a letter to show its not my fault so my business can run.
Good Day Tendani Kone
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Good Day Tendani Kone
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
