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muriel D

1 reviews | Active since Nov 2009

09 Oct 2017, 13:42

Billed over R500 abd 400 in less than 24 hours

vodacom was billing customers incorrectly in Aug. on 16 th Aug i was in flight to Dbn when i apparently used data and charged over 500. all day in court with my phone off i continued to use data. the following day same story. when i dispute this with vodacom i am told that my data was running in the background. i have been with vodacom for years, i have used out of bundle data but this is not on. Contrary, i experienced the same problem on my personal phone and my data was refunded. just because this is a contract i am taken for a ride. i want answers. i want to switch to another service provider but the company i work for is with vodacom

0
Replies (3)
Vodacom
Vodacom's reply09 Oct 2017, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Oct 2017, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 12:06
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team