Billed on wrong contract

Item: Vodacom
Rating: 2
Author: Rudi O

10 June 2015 I upgraded my contract from Smart Light to Smart Medium SIM ONLY. Got SMS welcoming me and informing me that contract will start on 1 July 2015. I even made my first payment on the new contract. <br> <br> About 3 days into July 2015 I noted that all my data are missing and that I'm getting billed more THAN EVER for all my calls!<br> With further investigation from myself it came to light that on the Vodacom system the correct contract information is registered, BUT ON MY PHONE IT PUSHES thru all the wrong details.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

28 Jul 2015, 08:32

Hello Herculas,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,

Vodacom's reply28 Jul 2015, 08:32

Official

Hello Herculas,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,

Billed on wrong contract

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