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Monita M

1 reviews | Active since Apr 2021

08 May 2025, 21:34

Billed on a paid up contract I***

I'm really disappointed in the service that I received from Vodacom, I had a 3 year laptop contract that I took out it's been 4 years and I'm still being charged. I made a final payment in January in the Canal Walk store and they confirmed that it was the last payment. I called the call center and they said it was escalated to have those charges removed but once again I received a statement, this is really ridiculous and affecting my credit score.

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Replies (4)
Vodacom
Vodacom's reply09 May 2025, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Monita M's update23 Jun 2025, 16:16
Reviewer Update
Since the previous review this complaint is still not resolved, countless emails with no response and another Invoice for insurance and an installment on a contract that was meant to be closed, this is really bad service, I requested a Paid up letter and ITC update but still nothing I'm at my wits end!!!!
MM
Monita M's update30 Jun 2025, 16:37
Reviewer Update
It's been almost a week and still nobody has contacted me regarding my complaint, once again I called the call center and they advised me that the insurance was not canceled!!!!
MM
Monita M's update20 Jul 2025, 20:46
Reviewer Update
Good Day

Thank you for the response.

Please advise if refund will be processed for the above mentioned credit? I would also like to request a closure letter for this contract.

Regards