billed more and no one is willing to assist

<p>I called on monday disputing the amount on my invoice which is R703,51 when i upgraded on the 01/08/2016 i did online which is for free nd the screen insurance on the package i took was for free but on my invoice it is included i called on monday the person to said they will send a service request nd get back to me in 48hrs i called in again on the 14th nd the guy i spoke to said he can see the service request they still busy with they will send a feed back on the 15th and i called today the 16th the lady i spoke to said no one has attended on my query coz the service request is still open she don't know why then i feel like somwone is not doing their job nd i am not going to pay wat i am not suppose to be paying what i am suppose to pay is </p> <p>Handset R121,93</p> <p>Handset R114,04</p> <p>Cell band3 R74,76</p> <p>Uchoose flexi 110 R96,49</p> <p>Caller identity R8,33</p> <p>Then if sum1 can explain where does R703,51 comes from </p>