Billed me wrong

I am having a very serious problem at this stage with Vodacom. It is not only me with complaints against Vodacom. They do not help me at all, and this is since January 2017 and the previous complaint was in January 2016. All they want is my bank account number, or I must pay first before they can investigate or close my account. First, on 8 February 2016 Vodacom deduct an amount of R963.34 from my bank account for data used. I usuallly pay R149 per month as I never went over my data limit. You can check my details at Vodacom. I went to Vodacom in Bellville, Cape to complain. I was told that they would investigate the matter and will get back to me in about 14 working days. I never heard of them again and my account was not corrected. I did not went back again as I moved to Ladybrand in the Free State. Vodadom took more than R2,000 from my daughter’s, who stays in Cape Town, bank account at the same time as well. She phoned them and also got a promise that they will investigate. At the same time a lot of other people were also billed wrong by Vodacom. She also never got her money back.

On 10 January 2017 Vodacom deduct R3,106.61 from my bank account. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. I send them email to complain. See emails attached below. I can not attach them as email on the Live mail account. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. In one month they had not sort out my account at all. I went to the bank and stop it again. When I phone they told me I must firt pay the bill before they can investigate. My daugther, Zelda Brits in Ladybrand was also charged over R3,000 for the same period. She uses ADSL from Telkom most of the time. Very seldom uses her Vodacom Data as it is there for emergencies as she is a Doctor. I also used the ASDL connection most of the time. My cousin Klarissa Bester was charged over R4,000 for the same period and a school in Brits were charged over R90,000 for the same period and the school was closed during the holiday. Karlien van Jaarsveld (the singer) was charged over R19,000 for the same period as well as a lot of other people had very high bills. These are just a few to mention. The moral of the story is that me and my daugter and her family was on her husband’s parents farm ouside Clocolan during the bigest time of the holiday where there is NO VODADOM RECEPTION at all. Either people at Vodacom uses the data when they see that there are no connections on that numbers or Vodacom try to make up for bonusses paid out. When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. Now Vodacom want to sue me for their fault. For months now I cannot open my statement send by Vodacom each month. They are also unable to help me with that query. I need to see what they put on my statement as the lady from the Attorney that I am handed over to, mentioned an amount that I owe Vodacom and I want to know how they get to that amount. Please can you assist in this matter, I will appreciate it.