PS
Pearlene S
1 reviews | Active since Oct 2014
07 May 2019, 08:26
Billed me for someone's else's SIM card and phone
Vodacom billed me for somebody's else's SIM Card. They billed me in excess of R5000 on 30 April and despite many emails, calls and a request for refund made in person on 2 May, there have still not credited my bank account.
I have suffered both financial and reputation damage as this error has sent my credit rating into a spin.
How convenient. They take your money due to their error and you are still chasing them to refund you.
This is as a result of shocking customer service and managers not taking ownership.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 May 2019, 09:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 May 2019, 09:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PS
Pearlene S's updateReviewer Update
07 May 2019, 09:24I would like my money refunded and do not want to speak to anymore *********** people at Vodacom.
PS
Pearlene S's update07 May 2019, 09:24
Reviewer Update
I would like my money refunded and do not want to speak to anymore *********** people at Vodacom.
PS
Pearlene S's updateReviewer Update
07 May 2019, 10:37I just had a call from the Hello Peter team weanting to restart an investigation into this, when I ahve emails to show the amount needs to be refunded. Vodacom staff showing incompetence and confusion once again.
Instead of calling me, refund my money which you ********ly took from my account.
PS
Pearlene S's update07 May 2019, 10:37
Reviewer Update
I just had a call from the Hello Peter team weanting to restart an investigation into this, when I ahve emails to show the amount needs to be refunded. Vodacom staff showing incompetence and confusion once again.
Instead of calling me, refund my money which you ********ly took from my account.
PS
Pearlene S's updateReviewer Update
07 May 2019, 10:39All I want to see is the refund into my bank account which should have been done days ago. STOP WASTING MY TIME VODACOM AND RETURN MY MONEY.
PS
Pearlene S's update07 May 2019, 10:39
Reviewer Update
All I want to see is the refund into my bank account which should have been done days ago. STOP WASTING MY TIME VODACOM AND RETURN MY MONEY.
PS
Pearlene S's updateReviewer Update
07 May 2019, 11:45I did not refuse your assistance, the only assstance I require is the refund. It is as simple as that. there is nothing further to discuss. If Vodacom genuinely wants to assist then process the long overdue refund. There is reference number attached to my profile, maybe take the time to o through that as opposed to getting someone to call me.
PS
Pearlene S's update07 May 2019, 11:45
Reviewer Update
I did not refuse your assistance, the only assstance I require is the refund. It is as simple as that. there is nothing further to discuss. If Vodacom genuinely wants to assist then process the long overdue refund. There is reference number attached to my profile, maybe take the time to o through that as opposed to getting someone to call me.