1 reviews | Active since Jan 2016
Billed me 1GB while in a bad reception area!!!!!!
Every month for the past year and a half. I receive a 1,2GB bundle which would last me at least till the end of the month. While on Holiday in Northern Natal between, the 1st-3rd January 2015, I had bad reception (network indicated NO SERVICE most of the time) and my phone was off for at least 2 days. While heading home on the 3rd I received an Sms indicating you have 700MB data remaining. On a normal, very busy month, I would only receive this sms around the 20/27th of the Month. I phoned Vodacom immediately indicating that I had only been onto Whats app once and Instagram once and it was impossible that I had used up the indicated amount (My celluar data usage on my phone indicated 17 MB used in Whats app/Instagram while my Current period indicated 738MB) All of my celluar usage apps had been turned off on my Iphone and I had done no upgrades on any apps. This is after learnt my lesson with a shocking data bill in the first 3 months of my contract. Customer Care promised too phone back!! Which never happened, and they refused too help me after I phoned for the second time yesterday. I will not stay with a Company that does not take care of it's Customers.
We apologise for the inconvenience caused in this regard.
We are currently investigating your complaint and will provide feedback once this has been resolved.
Regards
Roderique Lategan
We apologise for the inconvenience caused in this regard.
We are currently investigating your complaint and will provide feedback once this has been resolved.
Regards
Roderique Lategan
