BILLED INCORRECTLY...AGAIN!...2nd HelloPeter complaint

This was logged on HelloPeter last week Monday- to which you responded and said you will make contact with me in due course. Do you understand that a HelloPeter complaint is direct indication of your lack of service through your standard servicing channels. It is an ESCALATED complaint that requires urgent attention yet this proves to be even more frustrating!!!!!

COMPLAINT: BILLED INCORRECTLY – REF NUMBER - 1- ********** ********** and call closed with no resolution. The initial handset contract was taken out in March 2016, so do the math. An agent confirmed that last month was supposed to be last instalment for the handset. Hence this is the reference received on the 14/05/2018. VODACOM reference number that was supposed to be resolved. It was not resolved rather it was CLOSED as confirmed with two of your agents today. Vodacom has cost me time to keep calling for them to attend to this call. This is UNACCEPTABLE AND I WILL NOT TOLERATE this. Why was the call closed when it was not resolved I received yet another statement today and still being charged for the handset. New upgrade was in Feb 2018 with data and airtime ONLY with NO handset. Can this be resolved this morning. The customer service you provide needs to be re-visited as it certainly does not exist. I was transferred twice and told to call ********** and ********** and still not help at all. ********** you cannot even get through. I need feedback on this matter today 11/06/2018.