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Mrs Akhona Siphamla
1 reviews | Active since Jun 2023
02 Mar 2026, 17:59
Billed incorrectly on someone else
I’m so disappointed in vodacom, we took out a contract with vodacom February 2025 for the iPhone 13 deal, in May our account was in arrears with R4000, when querying this to vodacom we had different explanation but we never missed a payment. Only to find out that one of the contract number is linked to someone else who had a contract with Vodacom since 2016. Our lines are off because of this , we have been billed someone else account and no one is fixing this . We will be escalating this further.
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Replies (2)
Vodacom's replyOfficial
03 Mar 2026, 07:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2026, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Mrs Akhona Siphamla's updateReviewer Update
05 Mar 2026, 10:30I’ve been patiently waiting to be contacted , no action thus far
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Mrs Akhona Siphamla's update05 Mar 2026, 10:30
Reviewer Update
I’ve been patiently waiting to be contacted , no action thus far