CA
Caroline A

1 reviews | Active since Oct 2013

18 Aug 2015, 11:36

BILLED INCORRECTLY FOR MONTHS

I upgraded my Blackberry Bold to a LG3 in February. On 4 March someone at the Cresta Vodacom store went and activated BIS on my contract although I did ask them to cancel it when I upgraded. I have now been invoiced for 6 months for a service that I asked to be cancelled and that was of no use to me. Will think twice in future upgrading with Vodacom. Bad service costing customer unnecessary money.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2015, 07:08
Official
Hello Caroline Amrouni,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,