1 reviews | Active since Nov 2012
Billed incorrectly for 8 months in a row
Dear Vodacom,
I would sincerely like to know how to get my billing problem fixed. I have been billed incorrectly every single month since March 2017. That's 8 incorrect invoices. I have spoken to 8 separate call centre agents to get this fixed. Every one of them promised it "would not happen again" (Lies). I have spoken to at least 3 people from you accounts department. Also, this is the third time I have reported this problem on Hello Peter.
Is this really the customer experience you want me to have?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Suchita
As discussed feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Hi Suchita
As discussed feedback has been provided.
Have a pleasant day further!
Regards,
RJ